Privacy Policy

This Privacy Policy explains how DDM ("DDM", "we", "us"), a platform operated by DeepDive Media Private Limited, a company incorporated in India, collects, uses, and protects information when you use our website and application (the "Service").

1. Who we are

DDM is a campaign management platform for advertising agencies and media buyers. The Service is operated by DeepDive Media Private Limited, a company incorporated under the laws of India. Registered office: 4th Floor, Balaji Tech Tower 2, A-28C, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, India. For privacy questions, contact us at contact@deepdivetech.app.

2. Information we collect

Information you provide

• Account details such as your name, work email, company, and role.
• Information you submit when booking a call or contacting us.
• Billing and subscription details required to provide the Service.

Information from connected accounts

When you connect a Meta Business Manager, we access advertising data you authorize — such as campaigns, ad sets, ads, performance metrics, pixels, and pages — solely to provide the features you use.

Usage information

We collect limited technical data (device, browser, and log information) to keep the Service secure and reliable.

3. How we use information

• To provide, operate, and improve the Service.
• To display dashboards, run automations, and generate reports you request.
• To communicate with you about your account, support, and updates.
• To protect the Service against fraud, abuse, and security threats.

We do not sell your personal information or your advertising data.

4. Meta data

Our use of data obtained through Meta's APIs follows Meta's Platform Terms and Developer Policies. We request only the permissions our features require, use the data only to provide those features to you, and store the minimum necessary. You can revoke our access at any time from your Meta Business Settings, after which we stop accessing your data.

5. Sharing & disclosure

We share information only with:

• Service providers (such as hosting and infrastructure) bound by confidentiality and data-protection obligations.
• Authorities where required by law.
• A successor entity in connection with a merger or acquisition, subject to this policy.

6. Security

We protect data with encryption in transit and at rest, access controls, and secure credential storage. Access tokens are never exposed in the browser or application logs.

7. Retention

We retain information for as long as your account is active or as needed to provide the Service. You may request export or deletion of your data at any time.

8. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, email contact@deepdivetech.app.

9. Cookies

We use essential cookies to keep you signed in and to operate the Service, plus limited analytics to understand usage. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated date.

11. Contact